Francis House Homecare, trading under Bedfordshire Supported Housing is a leading provider in Bedfordshire for people who require regular support and care at home at a time convenient to them. We provide a service to anyone who requires support and personal care to enable them to live independently and remain in their own home.
We are committed to ensuring that the privacy of our service users, social or healthcare professionals, visitors, the public and staff is protected and respected in compliance with the EU General Data Protection Regulation (GDPR). This policy sets out how we collect, use, retain and disclose the personal information we hold about you.
As the ‘controller’, we will ensure that personal information we hold is:
When you enquire about our care services or employment opportunities through our website, phone, email, post, face to face or social media, we collect the following personal information when you provide it to us. We will also retain this whist providing care to you or during your employment with us:
If we are providing care to you, we may also collect information via your healthcare professional, referral details from your GP or from the local authority.
We use your personal information to:
We may share your personal information with third parties where required to by law, where it is necessary to administer the working relationship, such as Health and Social Care professions, regulatory bodies i.e. CQC, Beds Borough Council, accountants and any other outsourced consultancy services. We expect all third parties to respect the security of your data.
We have in place appropriate security measures and cloud-based systems to prevent your personal information from being accidently lost, used or accessed in an unauthorised way, altered or disclosed. Further details of measures may be obtained from our Data Controller (contact details below). We will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Under GDPR you have important rights. In summary, these rights include:
For more information about your rights under the General Data Protection Regulations, go to the website of the Information Commissioner’s Office at www.ico.org.uk
If you would like to make a complaint about how we process your personal data, please contact Dean Pinnock, our Data Controller by
Email – firstname.lastname@example.org
Post – Francis House, 231 Bedford Road. Kempston, Bedford MK42 8DA
Telephone – 01234 841808 / 01234 344729
If we are unable to resolve your query or concern you may contact the Information Commissioner Office (www.ico.org.uk). You are entitled to make a complaint to the Information Commissioner’s Office without first referring your complaint to us. For further information please see the Information Commissioner’s guidance.
We reserves the right to update this notice at any time, and we will provide you with a new notice when any substantial updates are made.