For people who wish to continue to live independently in their home, but need support to do so, Francis House HomeCare provides hourly care services. These are home visits from professional carers that occur at set times either on a daily or weekly basis.
Our hourly care plans are created with clients and are unique to their needs. As a person-centred service we put our clients at the heart of all we do. We carry out a risk assessment in the initial stages of creating a care plan, and update it regularly.
Hourly care is provided by professional, trained care workers who combine skills, experience and versatility in the provision of tailored care. Our carers can adapt to different environments, and the varying needs of our home clients. Our clients are never just ‘a bundle of symptoms’. At every stage we take into consideration their cultural, spiritual and lifestyle requirements when we match carers to them.
Francis House Homecare tailors the services we offer to the needs of our clients and family carers. Where there is a specific need – such as overnight attendance for an elderly relative – we will take care to provide an appropriate solution.
Person-centred care means that the well-being of a client is the priority when determining their care. For this reason, we always take the time to learn about the people we have the privilege to care for. We’ll find out about their professional lives, plans they may have for the future, and the unique contribution they’ve made.
The Francis House HomeCare team believe that our clients should be instrumental in defining the care that they need to achieve the best outcome. We listen to what our clients have to say, we respect them, and we design our care packages to ensure they meet their needs.
Many of the clients who receive our hourly care in Bedford have learning difficulties, and are seeking support to achieve their goals whilst living independently. We can help with a range of support services. We may provide basic cooking and cleaning to help a client whilst they’re on work placement. Or, maybe we’ll accompany a client to a social event to ensure their safety.
The support we offer is always tailored to an individual’s needs and we will always prioritise the meeting of personal aspirations.
Francis House hourly care services are designed to support adults who want to retain their independence. All our services are delivered by trained carers. Where specialist care for dementia, medication management or stoma care is required, the carers provided will be appropriately trained and experienced in their delivery. The personalised hourly care services we offer are delivered subject to a care plan assessment.
We provide a comprehensive range of services for people living in Bedford, but we also travel to the towns, villages and rural areas that make up Bedfordshire.
Personal care and grooming
Help with getting ready for the day or retiring to bed
Care during the night
Laundry and cleaning tasks
Monitoring of nutritional intake
Specialist feeding through PEG
Social outings and companionship
The Care Quality Commission recognises us to be a provider offering consistently good service to our clients. We take our responsibilities as care givers working with vulnerable people extremely seriously, and we are proud of the reputation we have built locally for being second-to-none providers of hourly care.
Every Francis House care worker completes mandatory training when starting work with us. They are then required to take ongoing supplementary course every year. We offer specialist training in a number of areas, including: PEG feeding, autism, stoma care, dementia, and managing challenging behaviour. Staff can also take courses related to specific mental health conditions, and Positive Behaviour Support planning.