“We pride ourselves on providing a very personable service, and we never take for granted the level of responsibility placed in our hands when delivering care.”


We aim to support individuals to live their lives how they choose. We will provide tailored support and care at a time convenient to the people that use our service. One of our core principles is flexibly delivering the agreed number of hours at times which suit our clients, as opposed to the traditionally rigid “service-centred” style of delivery commonly seen in most agencies. This support includes accompanying to appointments or social engagements, medication management, symptom management, counselling and therapeutic engagement, and developing steps to recovery.

We believe that individuals have the right to live their lives how they choose. We will provide tailored support and care at a time convenient to the people that use our service. Kindness and compassion are essential in our care delivery. We are committed to the professional development of our staff to enable us to deliver excellent care.


Anyone from the age of 18, including the elderly, who have physical health needs, learning disabilities and mental health needs, including dementia. We also support people with challenging behaviour. We can provide mainstream support for as little as an hour a week, to meeting more complex needs that may require 24-hour care at home.


The stigma associated with mental health can make people shy away from having care at home for fear of others knowing they have a mental health problem.  For this reason our staff do not wear a uniform, but dress in smart everyday clothes. We find that this is very important to our younger clients who prefer their care to be discreet.  All staff are expected to carry their work ID badges at all times


Dementia is a devastating condition, but it is possible for people to live with this condition and remain in their own home with the right level of support. Dementia is a term used to describe various brain disorders which have a common ‘loss of brain function’. Dementia is progressive, which means the symptoms will gradually get worse. How fast dementia progresses will depend on the individual. Each person is unique and will experience dementia in their own way, as the symptoms of dementia have a wide range and differ from person to person. However, the most common symptoms are


Loss of memory

Increased anxiety

Problems with remembering, concentrating or making simple decisions

A loss of interest or pleasure in activities that were once enjoyed

Feelings of low self-esteem, worthlessness or undue guilt

Feelings of isolation and of being cut off from other people

Sleep disturbance, such as early waking.

A sad, hopeless or irritable mood

Mood changes

Communication problems

One of the most painful challenges for those with dementia and their families is accepting that support and care is needed when previously they have lived independently. Francis House Homecare staff strive to offer sensitive support packages to alleviate the anxieties caused to the service users and their families at this difficult time. We create a profile of the service user, gaining valuable information from them and their loved ones about their lives, loves, hates, hobbies, profession, hopes and dreams. This enables our highly-dedicated staff to take time to engage with our service users in conversations relevant to them. We offer sit-in services to provide respite to families; the challenges of caring for someone affected by dementia can be draining and demanding. We provide welfare checks, support to attend appointments, shopping visits and social inclusion, right through to live-in services. Francis House Homecare staff are trained to look beyond challenging behaviour, ensuring that service users feel valued, respected, supported and cared about.

The most common cause of dementia is Alzheimer’s disease, followed by vascular dementia and dementia with Lewy bodies.  The term mixed dementia is used when more than one type of dementia is diagnosed, such as Alzheimer’s disease with Lewy bodies dementia.


The aim of end of life care is always to fulfil the wishes of the person being cared for, and to support them with quality life until the end. We work in collaboration with other services, such as the continuing healthcare team, district nurses and Partnership for Excellence in Palliative Support (PEPS), to ensure that the person remains at home and is kept as comfortable as possible.


Our staff are trained to provide personal care to individuals who need total assistance with washing, dressing and feeding (including PEG feeding). They are also trained in the management of medication, including risk assessment of the level of support required, assisting with taking medication, ordering medication, collecting prescriptions and managing repeat orders, liaising with GP surgeries and arranging blister packs.


Your care plan is exclusive to you and will reflect your needs and wishes. When we visit you, we will complete an assessment to establish what your needs are and the service you require in order to meet your needs. Everything is done with your agreement. We will also identify any risk issues; for example, risk of falls, and together we will develop a plan about how to reduce that risk.


Our trained support staff offer tailored care to the elderly and frail. They have experience and up to date training in all moving and handling techniques, paying particular attention to dignity and personal wishes. We are competent in PEG feeding, medication management, personal care, and feeding and preparing nutritionally balanced diets. No job is considered too small; if it’s important to the service user, it is important to us too. Our competent and professional staff members are supported by our knowledgeable and experienced managers and out-of-hours managed service, which gives round the clock support to staff and service users alike, 365 days of the year.

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